Refund and Returns Policy

1. General Policy

At photofocus we strive to provide high‑quality photographic equipment and accessories. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned products must be unused, undamaged, and in their original packaging, including all accessories, manuals, and warranty cards.

2.3. Non‑Returnable Items

• Custom‑made or personalized products.
• Gift cards, downloadable software, and digital content.
• Items marked as final sale.

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1 (202) 436-6389‑6389 to obtain a Return Merchandise Authorization (RMA) number. Include your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Ship the item(s) to the address below, clearly marking the RMA number on the outside of the package:

9668 Northeast Chestnut Drive, Washington, District of Columbia 20067, United States

You are responsible for the cost of return shipping unless the return is due to a defect or an error on the part of photofocus.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method within 10‑14 business days after we receive and inspect the returned item.

4.2. Partial Refunds

We may deduct a restocking fee of up to 15 % for items that are returned in a condition that does not meet the eligibility criteria.

5. User Responsibilities

• Provide accurate contact and order information when requesting a return.
• Package the product securely to prevent damage during transit.
• Comply with all applicable customs and import regulations for international returns.
• Do not alter, repair, or modify the product before returning it.

6. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. photofocus reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.

7. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (202) 436-6389‑6389
• Address: 9668 Northeast Chestnut Drive, Washington, District of Columbia 20067, United States